Multiple Handoffs

variability

Multiple handoffs are when a patient to be “processed” or treated has the steps of their care passed from staff member to staff member.

Every step adds more variability and each step, because of the variability and the possibility of demand and capacity imbalance and thus a bottleneck, may have a queue.

The user experience is also like “pass the parcel”. In CAMHS this can happen when assessment for ADHD is done by one person, family work by another, parenting groups by another and psychometric assessment by another!

Much better to try and make sure families are seen by the right person as soon as possible and for that person to have a range of skills and to be able to deliver a wide variety of interventions.