East Herts User Experience of Service Questionnaire

Below are the collated responses on the CHI ESQs. It is positive that young people, overall, experienced the Choice appointment nearly as positively as their parents.

CHI questionnaire Teenager % Parent %
I feel that the people who saw me/my child listened to me 82 98
It was easy to talk to the people who saw me / my child 66 94
I was treated well by the people who saw me my child 92 97
My views and worries were taken seriously 82 94
I feel that the people here know how to help me 66 60
I have been given enough explanation about the help available here 71 58
I feel that the people who have seen me / my child are working together to help me 79 78
I am happy with the outcome of the assessment here today 66 77
I have been given enough information today about what happens next 76 86
The facilities here are comfortable 74 75
My appointment here was at a convenient time 63 63
It was quite easy to get to the place where I had the appointment 82 94
If a friend needed this sort of help I would suggest to them to come here 68 83
Overall the help i have received here is good 82 85