East Herts User Experience of Service Questionnaire
Below are the collated responses on the CHI ESQs. It is positive that young people, overall, experienced the Choice appointment nearly as positively as their parents.
| CHI questionnaire | Teenager % | Parent % |
| I feel that the people who saw me/my child listened to me | 82 | 98 |
| It was easy to talk to the people who saw me / my child | 66 | 94 |
| I was treated well by the people who saw me my child | 92 | 97 |
| My views and worries were taken seriously | 82 | 94 |
| I feel that the people here know how to help me | 66 | 60 |
| I have been given enough explanation about the help available here | 71 | 58 |
| I feel that the people who have seen me / my child are working together to help me | 79 | 78 |
| I am happy with the outcome of the assessment here today | 66 | 77 |
| I have been given enough information today about what happens next | 76 | 86 |
| The facilities here are comfortable | 74 | 75 |
| My appointment here was at a convenient time | 63 | 63 |
| It was quite easy to get to the place where I had the appointment | 82 | 94 |
| If a friend needed this sort of help I would suggest to them to come here | 68 | 83 |
| Overall the help i have received here is good | 82 | 85 |