What do we control?
We can put these factors into a table and note which of them are large and how much under our control.
| Issue | Item | Factor Importance | Under our control |
| Demand | Accepted Referrals | Big | A little |
| Choice hours | Small | A lot | |
| Transfer Percentage | Big | A lot | |
| Appointments in Partnership | Big | A lot | |
| % Co-therapy rate | Small | A little | |
| Capacity | Team FTE | Big | A little |
| % Core Partnership | Big | A lot | |
| Appointments per session | Big | A little | |
| % Time worked | Small | A little |
It’ s interesting to note that there are three factors that are big and under our control. These will make the greatest difference to our busyness and we can do something about them! Two are demand factors:
- The transfer percentage and
- The number of appointments offered per family.
One is a capacity item:
- The percentage of the service in Core Partnership.
These are the big 3 to monitor and change.