What do we control?

We can put these factors into a table and note which of them are large and how much under our control.

Issue Item Factor Importance Under our control
Demand Accepted Referrals Big A little
Choice hours Small A lot
Transfer Percentage Big A lot
Appointments in Partnership Big A lot
% Co-therapy rate Small A little
Capacity Team FTE Big A little
% Core Partnership Big A lot
Appointments per session Big A little
% Time worked Small A little

It’ s interesting to note that there are three factors that are big and under our control. These will make the greatest difference to our busyness and we can do something about them! Two are demand factors:

One is a capacity item:

These are the big 3 to monitor and change.