Planning

To implement CAPA some services need to clear a first appointment waiting list. So a waiting list blitz might help.

The key to this is to plan the blitz and the work that comes from it in a measured way. Then staff won’t feel burnt out and workloads will be manageable.

The secret is to plan CAPA first and then precede it with a blitz.

The Core Partnership work that is generated by the blitz then goes into the already planned vacant Core Partnership appointments.

Is it necessary?

Well not all services will need to do a blitz. It depends on the number of families waiting compared to the staff group size. If you have decided as a team to offer, say, 10 Choice appointments a week then 80 families would be seen in the 8 week blitz period. If the number waiting is much smaller than this then just starting CAPA may be enough. A waiting list blitz is really just starting CAPA but flexing the Choice capacity so that all those waiting can be seen in the first 8 weeks and deferring the Core Partnership clinic onsets until the blitz is complete.

There are 2 basic steps in implementing a blitz: